Cookies Policy

THIS PRIVACY POLICY SETS OUT THE BASIS UPON WHICH KIYANPAY PROCESSES YOUR PERSONAL INFORMATION. PLEASE READ IT CAREFULLY TO UNDERSTAND OUR PRACTICES REGARDING YOUR PERSONAL INFORMATION AND YOUR RIGHTS UNDER DATA PROTECTION LAWS.


1. Introduction to cookies

1.1. When you access the KiyanPay website (our "Site") or the KiyanPay native smartphone application (our "App") we may collect information from your device automatically, for example, using cookies or similar technologies.

1.2. Cookies are small amounts of information in the form of text files which we set on and access from your device provided that we have your consent, where legally required. Cookies generally only work with web browsers but there are similar technologies that are used with apps.

1.3 Cookies allow us to recognise you and store data about your past activity and your preferences so that we can personalise and improve the Site for you. Cookies and other similar technologies may also collect data such as language preference, country and previously viewed pages.


2. Which cookies do we use?

2.1. The cookies we use fall into the following categories:
  • Strictly necessary cookies. These cookies are essential for you to navigate the Site and use its features. Without these cookies, the Site could not be provided.
  • Personalisation/Functionality cookies. These cookies allow our Site to be personalised for you e.g. remembering your preferred language or sending country. These will remain on your device until they expire, or you delete them from your cache.
  • Analytical/Performance cookies. These cookies allow us to see how people use our Site so that we can understand how to improve it e.g. seeing how many people are logged in at a given time of day.
  • Marketing cookies. These cookies assist us and our third party service providers to deliver ads that are more relevant to you and your interests based on an analysis of your previous usage behaviour on our Site.
  • 3. List of tracking services used

    # Name Description Category Persistent or Session
    1 detectedCountry Cookie used for inter-services communication. Internal usage Persistent
    2 PHPSESSID Session id cookie. Internal usage Session
    3 access_token:WEB Session token for web client. Internal usage Session
    4 KiyanPay-utdm Cookie used for identifying user across KiyanPay infrastructure. Internal usage Persistent
    5 SERVERID Used for maintaining SSL sessions of user. Internal usage Session
    6 snapcall Used by 3rd party phone support solution. 3rd party – SnapCall Persistent
    7 _hjIncludedInSample Cookie set to let Hotjar know whether that visitor is included in the sample which is used to generate Heatmaps, Funnels, Recordings, etc. 3rd party – Hotjar Persistent
    8 __zlcmid Live chat widget on Slack contact page (ZopIM). 3rd party – Hotjar Persistent
    9 fbsr_SOME_ID (e.g. fbsr_368165616583442) Cookie set by Facebook for application integration. 3rd party – Facebook
    10 fbm_SOME_ID (e.g. fbm_368165616583442) Cookie set by Facebook for application integration. 3rd party – Facebook
    11 _fbp Cookie delivers our advertising to people who have already visited our website when they are on Facebook or a digital platform powered by Facebook Advertising. 3rd party – Facebook
    12 mp_9a53f678fdbf6f2267977fa60c35a4b4_mixpanel Cookie used by Mixpanel tool (user behavioral analytics). 3rd party – Mixpanel
    13 ab.storage.sessionId.{GENERATED_ID} Cookie set by Google Ads. 3rd party – Google Session
    14 ab.storage.deviceId.{GENERATED_ID} Cookie set by Google Ads. 3rd party – Google Session
    15 ab.storage.userId.{GENERATED_ID} Cookie set by Google Ads (cookie name e.g. ab.storage.userId.5101d9db-07c6-4bd4-9afd-76b51cc28568). 3rd party – Google Session
    16 _ga Cookie set by Google Analytics and used for identifying users. 3rd party – Google Session
    17 _gid Cookie set by Google Analytics and used for identifying users. 3rd party – Google Session
    18 ajs_group_id Used by segment.com, customer data collection infrastructure. 3rd party – Segment Session
    19 ajs_anonymous_id Used by segment.com, customer data collection infrastructure. 3rd party – Segment Session
    20 ajs_user_id Used by segment.com, customer data collection infrastructure. 3rd party – Segment Session
    21 intercom-id-[app_id] Unique anonymous identifier Anonymous visitor identifier cookie. As people visit your site they get this cookie. More informations 3rd party – Segment Session
    22 intercom-session-[app_id] Unique anonymous identifier Keeping track of sessions. Identifier for each unique browser session. This session cookie is refreshed on each successful logged-in ping, extending it to 1 week from that moment. The user can access their conversations and have data communicated on logged out pages for 1 week, as long as the session isn't intentionally terminated with `Intercom('shutdown')`; which usually happens on logout. 3rd party – Segment Session
    23 Youtube integration We use Youtube to embed videos on our website. In providing this service Google may collect certain information about our website visitors. yt-player-* and yt-remote-* are session-based HTML storage keys that we use to manage the behaviour of the integrated YouTube video player. More informations 3rd party – Segment
    24 Cloudfare We use the __cfduid cookie to identify individual clients behind a shared IP address and apply security settings. This helps us to stop malicious traffic and spam across our site. We also use the __cfruid cookie for our rate-limiting policies. Cloudflare provides web optimisation and security services that we use to improve and protect our websites, including a reverse proxy, pass-through security service, and a content distribution network. More informations 3rd party – Segment Persistent
    Back to top