What To Look Out For:

What can I do?

Cold calls are rare in the banking world as they are already swamped on their landline numbers and prefer to communicate through mail. But if you do get a call, here’s what to do:

What do I look for in my account?

Make sure that you’re keeping an eye on your transactions. Scammers may take a large amount of money at once or take a lot of money in smaller increments.

If money appears in your account that you’re not expecting, then a scammer may have taken out a loan in your name. They may call you pretending to be your bank and ask you to move it to another account. If you do so, you may have to pay for the loan out of pocket later down the line.

Some scammers will target your overdraft; get in touch immediately if you notice it has been used without your permission or if the limit unexpectedly goes up.

Remember: If you’re not feeling sure or safe, hang up and call back. Our customer service team is more than happy to accommodate.

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